General FAQs

 

Do you have a storefront?

Yes! Come in for a daily selection of treats. 

 

How do I place an order?

On our website there is an “Order Now” tab. There is a drop down menu if you’d like to filter your search.

 

How far in advance do I need to place the order?

Please allow 48 hour notice for most orders. Orders of large size, heavy customization, or cakes can take longer, so we recommend placing your order as soon as you know what you'd like! If you'd like your order delivered, we will try to accommodate your delivery within 48 hour notice. We do have a large amount of daily items in our Kirkland store front for purchase.

 

For online orders I can’t find where I specify the pickup or delivery date?

For each individual item there is an mandatory field on the product page that says "Date of Delivery or Pickup". On the cart page there will be a “Checkout” button. Click that. You will then fill out the “Customer Details” area and there is a mandatory field there that says “Date of Delivery or Pickup”. Please type in your desired pickup or delivery date there. 

 

What is your address?

12815 NE 124th St. Suite Q Kirkland, WA. We are located in the Totem Lake Business Park in Suite Q. 

What are your business hours?

We are open 11AM-6PM Monday-Friday, 10AM-6PM on Saturday, and 11AM-4PM on Sunday. Holidays may affect these hours.

 

Where are you located?

We are in the Totem Lake Business Park off NE 124th Ave and Slater in Kirkland. We are directly across the street from the Dodge Jeep Ram dealership. We are in the same complex as Dyson, Fena Flowers, and Savage Brewing. 

 

Do you deliver?

Yes! Hollywood Baked Goods delivers to some areas of King County, and we will try to accommodate all other deliveries outside that area. When checking out online, please enter your delivery zip code and the delivery fee will be populated. $15 Kirkland delivery feeDelivery not available on Sunday.

Do you create custom cupcakes, cake pops, and cakes?

Depending on the item, absolutely! We enjoy custom projects, and are happy to discuss your vision. We are capable of custom piping, custom coloring, and can print any image or logo on edible toppers. At this time we do not work with fondant or shaped cakes. Please inquire for details and rates.

CAKE FAQs

 

Do you accept outside recipes? For example, a customer provides a recipe to us to bake?

No. All of our recipes are approved by the Health Department and are tried and true to the HBG brand. 

 

Can a recipe be modified? For example: Lower sugar, omitting an ingredient?

No. All of our recipes are approved by the Health Department and are tried and true to the HBG brand.

 

What kind of chocolate cake is it?

We use a combination of light and dark chocolate.

 

Do you work with fondant or gum paste?

No. All of our cakes are made with American style buttercream that’s made from scratch in our bakery. We do not create any figurines, flowers, or additional decorations with gum paste or fondant.

Do you create flower arrangements on your cakes?

We work closely with a local florist that can provide real flowers. These are subject to seasonal availability and various colors, varieties, and types of flowers are not guaranteed. 

Do you make shaped cakes?

No.

 

Do you make sheet cakes?

No.

 

How are you cakes made?

All of our cakes come with three (3) cake layers, and two fill layers of either buttercream or fruit filling. 

 

What fruit fillings do you offer?

Lemon curd, raspberry, strawberry, blueberry, cherry. These are not available on vegan cakes. 

What cake flavors do you offer?

Choices for cake flavors are chocolate or vanilla. Red velvet or carrot cake with a cream cheese filling is an option for an additional fee. Options may vary depending on vegan and/or dietary modifications. Red velvet or carrot cake is not available for vegan cakes. 

How many people does a 4” cake feed?

In general 1-4 people. 

 

How many people does a 6” cake feed?

In general 6-12 people. 

 

How many people does a 8” cake feed?

In general 12-22 people.

 

How many people does a 10” cake feed?

In general 22-32 people.

 

How many people does a 6” + 8” two tiered cake feed?

In general 35 people.

 

How do I place a cake order online?

On our website there is an “Order Now” tab. There is a drop down menu and filter by “Cakes”. 

 

How do I place a custom cake order?

Please email hello@hollywoodbakedgoods.com. Please include photos, size details, flavor preference, etc. 

dietary/allergen FAQs

 

What is vegan?

Vegan means the product contains no meat products, no animal products, no dairy, and no eggs. For example vegan products do not contain: Eggs, Milk, Half & Half, Heavy Cream, Butter, Sour Cream, Cream Cheese, or Honey.

 

What is gluten free?

A gluten-free diet excludes any foods that contain gluten, which is a protein found in wheat and several other grains. 

 

If a product is vegan, does that mean it’s gluten free?

No. 

 

If a product is gluten free, does that mean it’s vegan?

No. 

 

What Gluten Free flour do you use? 

We use Bob’s Red Mill 1-to-1 Gluten Free Baking flour. It’s made from a blend of sweet rice flour, Whole Grain Brown Rice Flour, Potato Starch, Whole Grain Sorghum Flour, Tapioca Flour, and Xanthan Gum. The Bob’s Red Mill 1-to-1 Gluten Free Baking flour is nut free, but please be advised we are not a certified nut free facility although we do try to avoid cross contamination.  

 

What allergens does your Vegan cupcakes and cake pops have?

Soy and almond. We use an organic, unsweetened almond milk in the vegan cake. 

 

What allergens does your Gluten Free cupcakes and cake pops have?

They contain: Eggs, Milk, Soy.

 

What allergens does your Gluten Free + Vegan cupcakes and cake pops have?

They contain: Almonds, Soy. 

If I have more specific allergen related questions, what should I do?

All of our products have detailed allergen information on each product page. Find the product you're interested in and on that product page under "Allergen Information" there will be additional details.

Are you a certified Gluten Free facility?

No. We do however try to avoid any cross contamination while in production. 

 

Are you a certified Nut Free facility?

No. We do however try to avoid any cross contamination while in production.

 

Are your products kosher?

No. 

 

Do you make keto, sugar free or diabetic-friendly treats?

At this time, no.