General FAQs
Do you have a storefront?
Yes! Come in for a daily selection of treats.
How do I place an order?
On our website there is an “Order Now” tab. There is a drop down menu if you’d like to filter your search. If you are placing a custom order, all orders need to be received via email at hello@hollywoodbakedgoods.com. All payment and cancellation policies will be handled electronically. We do not process or confirm any orders in our store front to ensure order accuracy.
How far in advance do I need to place the order?
Please allow 48 hour notice for most orders. Orders of large size, heavy customization, or cakes can take longer, so we recommend placing your order as soon as you know what you'd like! If you'd like your order delivered, we will try to accommodate your delivery within 48 hour notice. We do have a large amount of daily items in our Kirkland store front for purchase.
For online orders I can’t find where I specify the pickup or delivery date?
For each individual item there is a mandatory field on the product page that says "Date of Delivery or Pickup". On the cart page there will be a “Checkout” button. Click that. You will then fill out the “Customer Details” area and there is a mandatory field there that says “Date of Delivery or Pickup”. Please type in your desired pickup or delivery date there.
What is your address?
12815 NE 124th St. Suite Q Kirkland, WA. We are located in the Totem Lake Business Park in Suite Q.
What are your business hours?
We are open 11AM-6PM Monday-Friday, 10AM-6PM on Saturday, and 11AM-4PM on Sunday. Holidays may affect these hours.
Where are you located?
We are in the Totem Lake Business Park off NE 124th Ave and Slater in Kirkland. We are directly across the street from the Dodge Jeep Ram dealership. We are in the same complex as Dyson, Fena Flowers, and Savage Brewing.
Do you deliver?
Yes! Hollywood Baked Goods delivers to some areas of King County, and we will try to accommodate all other deliveries outside that area. When checking out online, please enter your delivery zip code and the delivery fee will be populated. We do require a minimum order of $250 prior to the delivery fee and "Local Delivery" must be selected and paid for during the checkout process. Delivery subject to bakery availability, and not an option on Saturday, Sunday, or holidays. Bakery delivery times cannot be requested and subject to bakery availability.
Do you create custom cupcakes, cake pops, and cakes?
Depending on the item, absolutely! We enjoy custom projects, and are happy to discuss your vision. We are capable of custom piping, custom coloring, and can print any image or logo on edible toppers. At this time we do not work with fondant, gum paste, sugar flowers, or shaped cakes. Please inquire for details and rates.
Do you offer mini or jumbo cupcakes? What size are you cupcakes?
At this time, we do not offer mini or jumbo sized cupcakes. Our cupcakes are a standard size.
Do you offer platter/stand rentals?
At this time we do not offer any rental options.
Do you provide labels or ingredients lists for items?
If goodies contain dietary restricted items such as Gluten Free, Vegan, and/or Gluten Free + Vegan this will be labeled with a sticker on the product when it leaves our bakery. Additional signage for display purposes would need to be provided by the customer. Additionally, ingredients lists for products will not be provided unless previously requested via email.
CAKE FAQs
Do you accept outside recipes? For example, a customer provides a recipe to us to bake?
No. All of our recipes are approved by the Health Department and are tried and true to the HBG brand.
Can a recipe be modified? For example: Lower sugar, omitting an ingredient?
No. All of our recipes are approved by the Health Department and are tried and true to the HBG brand.
What kind of chocolate cake is it?
We use a combination of light and dark chocolate.
Do you work with fondant or gum paste?
No. All of our cakes are made with American style buttercream that’s made from scratch in our bakery. We do not create any figurines, flowers, or additional decorations with gum paste or fondant.
Can you dye the cake layers?
No, we cannot.
Do you create flower arrangements on your cakes?
We work closely with a local florist that can provide real flowers. These are subject to seasonal availability and various colors, varieties, and types of flowers are not guaranteed.
Do you make shaped cakes?
No.
Do you make sheet cakes?
No.
How are you cakes made?
All of our cakes come with three (3) cake layers, and two fill layers of either buttercream or fruit filling.
What fruit fillings do you offer?
Lemon curd, raspberry, strawberry, blueberry, cherry. These are not available on vegan cakes.
What kind of buttercream do you offer?
We make an American Style buttercream from scratch at our bakery. Available flavors are chocolate, vanilla, and cream cheese for our cakes.
What cake flavors do you offer?
Choices for cake flavors are chocolate or vanilla. Red velvet or carrot cake with a cream cheese filling is an option for an additional fee. Options may vary depending on vegan and/or dietary modifications. Red velvet or carrot cake is not available for vegan cakes.
How many people does a 4” cake feed?
In general 1-4 people.
How many people does a 6” cake feed?
In general 6-12 people.
How many people does a 8” cake feed?
In general 12-22 people.
How many people does a 10” cake feed?
In general 22-32 people.
How many people does a 6” + 8” two tiered cake feed?
In general 35 people.
How do I place a cake order online?
On our website there is an “Order Now” tab. There is a drop down menu and filter by “Cakes”.
Can I sample cake prior to a cake purchase?
You are more than welcome to come into the shop and purchase a cupcake. This will be a good indication of what the cake will be like. We do encourage prospective customers to also read online reviews as it's a good indication of the level of care and attention we put into our desserts.
How do I place a custom cake order?
Please email hello@hollywoodbakedgoods.com. Please include photos, size details, flavor preference, etc.
dietary/allergen FAQs
Can products be made eggless?
Some, but not all, of our cupcakes, cakes, cake pops, dipped pretzels and "Holly-O's" can be made eggless. Some products are naturally eggless, while others we use combinations of vegan ingredients and eggless ingredients. Please inquiry to get additional details to ensure your desired product can be created eggless. This cannot be requested directly on our website, as not all of our products can be made eggless.
What is vegan?
Vegan means the product contains no meat products, no animal products, no dairy, and no eggs. For example vegan products do not contain: Eggs, Milk, Half & Half, Heavy Cream, Butter, Sour Cream, Cream Cheese, or Honey.
What is gluten free?
A gluten-free diet excludes any foods that contain gluten, which is a protein found in wheat and several other grains.
If a product is vegan, does that mean it’s gluten free?
No.
If a product is gluten free, does that mean it’s vegan?
No.
What Gluten Free flour do you use?
We use Bob’s Red Mill 1-to-1 Gluten Free Baking flour. It’s made from a blend of sweet rice flour, Whole Grain Brown Rice Flour, Potato Starch, Whole Grain Sorghum Flour, Tapioca Flour, and Xanthan Gum. The Bob’s Red Mill 1-to-1 Gluten Free Baking flour is nut free, but please be advised we are not a certified nut free facility although we do try to avoid cross contamination.
What allergens does your Vegan cupcakes and cake pops have?
Soy and almond. We use an organic, unsweetened almond milk in the vegan cake. At this time this cannot be substituted or eliminated.
What allergens does your Gluten Free cupcakes and cake pops have?
They contain: Eggs, Milk, Soy.
What allergens does your Gluten Free + Vegan cupcakes have?
They contain: Almonds, Soy.
If I have more specific allergen related questions, what should I do?
All of our products have detailed allergen information on each product page. Find the product you're interested in and on that product page under "Allergen Information" there will be additional details.
Are you a certified Gluten Free facility?
No. We do however try to avoid any cross contamination while in production.
Are you a certified Nut Free facility?
No. We do however try to avoid any cross contamination while in production.
Are you a certified Vegan facility?
No. We do however try to avoid any cross contamination while in production.
Are your products kosher?
No.
Do you make keto, sugar free or diabetic-friendly treats?
At this time, no.